Robert Rabbin - SPEAKER

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Topic
It's the Caring that Counts

Synopsis
It seems self-evident that business organizations, from multinational corporations to nonprofits to entrepreneurial start-ups, would understand how important it is to provide all customers with a personalized, positive emotional experience. And yet, with computer automated customer call centers becoming the norm, many organizations are retreating from human-to-human interactions with customers. It’s a rare and surprising experience, either on the phone or in person, to find a human being who is truly happy to speak with you and who cares about you as a human being, who understands how to delight you, is eager to do just that!

Business is a delivery device for customer delight! If you want to brand your business with success, then dare to delight your customers — it’s the caring that counts! Customer delight means to treat customers and colleagues as human beings, with respect and honor, caring and appreciation, empathy and understanding. Customer delight creates an irresistible competitive edge in your industry, fosters a values-based organizational culture, generates magnetic good-will and word-of-mouth publicity from your customers, and inspires employees and managers alike to care as a cornerstone of the culture. Customer delight is a fun, lively, interactive program based on five simple principles.

Target Audience
When customer is defined as "anyone you meet while on the job," the target audience for his program is — everyone! Imagine an organization, of any size, playing the care cards for keeps, as in we really mean it. We care, and you can see it in everything we say and do.





		back to TOPICS index Topic It's the Caring that Counts Synopsis It seems self-evident that business organizations, from multinational corporations to nonprofits to entrepreneurial start-ups, would understand how important it is to provide all customers with a personalized, positive emotional experience. And yet, with computer automated customer call centers becoming the norm, many organizations are retreating from human-to-human interactions with customers. It’s a rare and surprising experience, either on the phone or in person, to find a human being who is truly happy to speak with you and who cares about you as a human being, who understands how to delight you, is eager to do just that! Business is a delivery device for customer delight! If you want to brand your business with success, then dare to delight your customers — it’s the caring that counts! Customer delight means to treat customers and colleagues as human beings, with respect and honor, caring and appreciation, empathy and understanding. Customer delight creates an irresistible competitive edge in your industry, fosters a values-based organizational culture, generates magnetic good-will and word-of-mouth publicity from your customers, and inspires employees and managers alike to care as a cornerstone of the culture. Customer delight is a fun, lively, interactive program based on five simple principles. Target Audience When customer is defined as "anyone you meet while on the job," the target audience for his program is — everyone! Imagine an organization, of any size, playing the care cards for keeps, as in we really mean it. We care, and you can see it in everything we say and do.			""